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Grievance redressal

Raise a grievance.

A grievance is a formal complaint about how you were treated, a service you received or a decision you want reviewed. Every grievance goes to our Grievance Cell and is tracked until it is closed.

How it works.

  1. Raise it. Sign in and raise a request with the type Grievance. Choose the department it relates to; a grievance is always copied to the Grievance Cell as well.
  2. Acknowledgement. You get an email with your ticket ID straight away.
  3. Our targets. Acknowledged immediately, first response within 3 working days, resolved within 30 days.
  4. Updates. We email you whenever the status changes or the team replies. You can reply on the ticket, or check its status with the ticket ID and your email address.
  5. Resolution. When we resolve it, you confirm the outcome. If it is not fixed, reply or reopen, and tell us what is still wrong.

Raise a grievance

If you are not satisfied.

  1. Missed targets are escalated. If a grievance passes its target without a response or a resolution, it is escalated automatically to the Grievance Cell and our administrators.
  2. Reopen. You can reopen a resolved request, or a closed one within 30 days of closing.
  3. Appeal. If you are unhappy with how any other request was handled, open it and choose Appeal to the Grievance Cell. The appeal becomes a new Grievance, linked to the original ticket.
  4. Grievance officer. If you are still not satisfied, write to the grievance officer below and quote your ticket ID.

Read the full grievance redressal policy

Contact

Grievance officer.

Name
To be confirmed
Designation
To be confirmed
Email
To be confirmed
Phone
To be confirmed
Address
To be confirmed

The quickest route is always to raise a grievance: it gives you a ticket ID and a record of every step.